Shipping policy
Shipping Policy
Where we ship
Nevenza currently ships to the United States and the United Kingdom only. Orders placed for delivery to any other destination will be cancelled and fully refunded.
Shipping cost
Shipping is free on all orders, to both the United States and the United Kingdom. No minimum spend and no hidden fees at checkout.
Duties and taxes
All applicable duties and import taxes are calculated and collected at checkout. The price you see is the price you pay — there is nothing further to pay on delivery.
Processing time
Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Delivery time
Standard Shipping: 5–7 business days from dispatch.
Total time from order to delivery is typically 6–9 business days. Business days exclude weekends and public holidays in the destination country.
Delivery times are estimates, not guarantees. We are not responsible for delays caused by carriers, customs clearance, incorrect or incomplete addresses, severe weather, or other circumstances outside our reasonable control.
Order confirmation and tracking
You'll receive a confirmation email as soon as your order is placed. A second email with your tracking number is sent once your order has shipped, and you can track your parcel at any time using the link in that email.
If you haven't received a tracking number within 3 business days of ordering, check your spam folder first, then email us at info@nevenza.com.
Address accuracy
Please double-check your shipping address at checkout. We can only amend an address before the order is dispatched — email info@nevenza.com immediately if you spot an error. We are not responsible for orders delivered to an incorrect or incomplete address supplied by the customer.
Shipping restrictions
We do not currently ship to APO, FPO or DPO addresses.
Delivery issues
Parcel not arrived. If your order hasn't arrived within 14 business days of dispatch, email us at info@nevenza.com with your order number and we'll open an investigation with the carrier.
Damaged or incorrect on arrival. Inspect your parcel as soon as it arrives. If the item is damaged or not what you ordered, email info@nevenza.com within 48 hours of delivery with photographs of the item and the packaging, and we'll arrange a replacement or a full refund at no cost to you.
Marked delivered but missing. Carriers occasionally scan a parcel as delivered up to 48 hours before it actually arrives. Please wait 2 business days and check with neighbours and around your property. If it still hasn't turned up, contact us within 7 days of the delivery scan and we'll investigate.
Returns
You have 30 days from delivery to request a return. Full details in our Refund Policy: https://nevenza.com/policies/refund-policy
Warranty
All Nevenza products are covered by a 1-year limited warranty against manufacturing defects. Details in our Terms of Service: https://nevenza.com/policies/terms-of-service
Contact
Questions about shipping? Email info@nevenza.com — we reply within 24 hours on business days.
Nevenza
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