Refund policy
Refund Policy
We want you to be completely satisfied with your Nevenza purchase. You have 30 days from the day you receive your order to request a return.
Eligibility
To be eligible for a return, your item must be unused and in the same condition you received it, with all tags attached and in its original packaging. You'll also need your order number or proof of purchase.
How to start a return
Email us at info@nevenza.com with your order number and the reason for your return. Once your request is approved, we'll send you the return address and instructions. Items sent back without an approved return request will not be accepted.
Return shipping costs
If the return is due to a defective, damaged, or incorrect item, we cover the full cost of return shipping. For all other returns, including change of mind, the customer is responsible for the return shipping cost. We recommend using a tracked service, as we cannot process refunds for returns that are lost in transit.
Damaged or incorrect items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or not what you ordered, contact us at info@nevenza.com within 48 hours of delivery with photos, and we'll make it right with a replacement or a full refund, including shipping.
Non-returnable items
Gift cards cannot be returned or refunded. Items returned in used, worn, or damaged condition, or missing their original packaging, may be refused or refunded at a reduced value.
Exchanges
The fastest way to get the item you want is to return the one you have and place a new order once your return is approved.
United Kingdom — 14-day cancellation right
If your order is delivered in the United Kingdom, you have the right to cancel your order within 14 days of receiving it, for any reason and without giving a justification. You then have a further 14 days to send the item back to us. The item must be unused, with tags, and in its original packaging. Unless the item is faulty or incorrect, the cost of return shipping is yours. This right applies in addition to, and does not limit, our 30-day return policy above.
Refunds
We'll notify you by email once we've received and inspected your return, and let you know whether your refund has been approved. If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or card issuer may need additional time to post the refund to your account.
If more than 15 business days have passed since we approved your return and you still haven't received it, contact us at info@nevenza.com.
Warranty
All Nevenza products are covered by a 1-year limited warranty against manufacturing defects. Warranty claims are handled separately from returns — see Section 7 of our Terms of Service or email info@nevenza.com.
Contact
Nevenza
[ RETURN ADDRESS ]
info@nevenza.com
nevenza.com